Frequently Asked Questions (FAQ)

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at info@pupsplendanas.com.

We will do our best to accommodate your request if production has not yet begun. Once work on your order has started, we are unable to make changes or cancellations.

If you entered an incorrect shipping address, please notify us immediately. If a package is returned because of an incorrect address that was not reported before shipment, additional shipping charges may apply to resend your order.

My order is missing an item. What should I do?

If you believe an item is missing from your order, please email info@pupsplendanas.com with your order number. We'll review your order promptly and send any missing item as quickly as possible.

What if my package is lost or marked as delivered but I can't find it?

Once your order has been shipped, it is in the possession of the shipping carrier.

If your tracking information shows that your package has been delivered, Pup Splendanas is not responsible for lost or stolen packages after delivery.

If your package is lost in transit, please contact the shipping carrier directly to file a claim. We are happy to provide any shipping information you may need during the claims process.

Do international orders have customs fees or import taxes?

International shipping charges are calculated during checkout.

Depending on your country's regulations, additional customs duties, import taxes, or other fees may be charged once your package arrives. These charges are the responsibility of the customer and are not controlled by Pup Splendanas.

What payment methods do you accept?

We accept all major credit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

We also accept:

  • Apple Pay

  • PayPal

For the security of both our customers and our business, all purchases must be completed through our website. We do not accept payments through personal Venmo accounts, personal PayPal accounts, or other off-platform payment methods.

Do you offer discount or promotional codes?

Yes! We occasionally offer promotions throughout the year.

Follow us on social media to stay informed about:

  • Holiday sales

  • Ambassador and affiliate discount codes

  • Limited-time promotions

  • Special announcements

Do you sell gift cards?

Yes. Gift cards are available and subject to applicable local, state, and federal regulations.

Do you accept wholesale orders?

Yes, we may accept wholesale orders for select products.

Because our products are handmade by a small team, wholesale availability depends on production capacity and the scope of the request. At this time, wholesale orders are generally limited to our standard print collections.

If you're interested in a wholesale partnership, we'd be happy to discuss your project.

Can third parties sell your products or use your photos?

No.

All Pup Splendanas products, photographs, and original designs are protected intellectual property.

Third-party sellers, manufacturers, and businesses may not reproduce, manufacture, distribute, or sell our products, nor may they use our photographs or other marketing materials without our prior written permission.

We actively protect our original work and reserve all rights against unauthorized use or infringement.